IT support that knows
your environment.
IT maintenance, Microsoft 365 administration and user support in French and English, delivered remotely and onsite.
Wentland takes responsibility for an agreed support scope, with documented configurations, defined escalation and the technical depth to address issues beyond the help desk.
WHEN SUPPORT BECOMES REACTIVE
The same problem
shouldn't start from zero.
A user reports a familiar issue, but its history is scattered across emails. The last fix was not documented. Resolving it depends on the person who handled it before.
When the problem involves an application, network or external provider, someone inside the organisation has to keep it moving.
We provide support around a maintained understanding of your environment, with recorded actions and agreed escalation paths. Recurring issues are reviewed rather than treated as unrelated tickets.
The aim is to resolve the immediate problem.
STRUCTURED MAINTENANCE
A defined support scope.
Not an all-or-nothing decision.
You may need a service desk, Microsoft 365 administration or local onsite support alongside central IT. That does not require handing over the whole IT function.
Our maintenance contracts use the G2WS operating framework: agreed responsibility, documented environments and regular service review, applied to the services we take on.
See How G2WS Works →SUPPORT SERVICES
What we can take on.
01 IT Maintenance Contracts
We agree which users, platforms and infrastructure are covered, what maintenance is required and how incidents and service requests are handled.
The scope can include updates and configuration maintenance, network monitoring, firewall and connectivity administration, and oversight of cloud or hybrid infrastructure. Endpoint security, backup supervision and restore validation can be included where agreed.
Our technical capability spans Microsoft environments, Cisco networking and cloud or on-premise infrastructure. Work follows the documented environment and agreed change process, with provider responsibilities established where services depend on third parties.
02 Service Desk & User Support
French- and English-language support for incidents, access problems and everyday service requests, coordinated through ticketing and case management.
We handle user onboarding and offboarding, device-related assistance and remote or onsite intervention within the agreed scope. Tickets retain the actions taken, relevant configuration details and unresolved dependencies.
Where a request needs infrastructure, security or supplier involvement, we coordinate the handover and track the next action.
03 Microsoft 365 Administration
Day-to-day administration of Microsoft 365, including Exchange, Teams, SharePoint and OneDrive, with Entra identity and access management.
We manage agreed changes to users, groups, licences and permissions, maintain tenant configurations and support collaboration services. Multi-factor authentication and Conditional Access are administered against the organisation’s approved access requirements.
Where Intune device management and Microsoft Defender are included, their configuration is coordinated with user and tenant administration rather than treated as separate support tasks.
04 Onsite IT Support / IT Outsourcing
Onsite technical support in Geneva and Vaud for organisations that need local presence alongside internal IT or a central service desk.
We provide user assistance, first-line incident handling and local coordination during normal operations, staff absences, office moves and deployment periods. Short- and longer-term arrangements can be defined around the requirement.
Our technicians work within your procedures, escalation routes and reporting lines, with documentation and knowledge transfer maintained as part of the engagement.
DESIGNED FOR PREDICTABILITY
Know what your support
agreement covers.
The arrangement should reflect the services you depend on, the locations involved and the capacity already available internally.
Before service begins, we agree the covered systems and users, support hours, response and resolution arrangements, onsite provision and escalation responsibilities. Exclusions and work requiring separate approval are made explicit.
This gives your team a practical reference for what to expect, what remains with internal IT and when another provider or a separate project needs to be involved.
LONG-TERM CONTINUITY
Keep the knowledge.
Improve the support.
Configurations, case histories and supplier dependencies remain documented, so support does not rely solely on the memory of whoever last worked on the issue.
Service reviews bring repeated incidents, outstanding work and maintenance priorities together. Where an issue needs a migration, replacement or redesign, we separate that project from routine support and agree the next step with your team.
For planned hardware or software rollouts, our Deployment Services & Lifecycle Management capability handles preparation and delivery.
Explore Deployment Services & Lifecycle →
Define the support
your team actually needs.
Tell us where the present arrangement falls short: recurring incidents, Microsoft 365 administration, maintenance or local coverage.
We can review the environment and agree a scope that works alongside your team and existing providers.