1
Alongside Internal IT
Your internal team retains business knowledge, decision-making and control.
G2WS provides the operational structure and capacity around it.
IT INFRASTRUCTURE AUDITS →
OPERATIONAL FRAMEWORK - G2WS
Complex IT needs a clear operating model.
Wentland’s G2WS framework brings support, infrastructure, security, vendors and operational oversight together, so responsibilities are clear and IT remains manageable as your organisation evolves.
WHY IT MATTERS
Complexity accumulates.
Structure rarely does.
New platforms are introduced. Vendors multiply. Security requirements expand. Legacy systems remain. Responsibilities shift.
Individually, these changes are manageable. Over time, they can create an environment where ownership becomes less clear, escalation depends on individuals and changes are harder to track.
The result is rarely sudden failure.
It is gradual loss of visibility and predictability.
G2WS provides the operating structure to manage that change.
THE OPERATING MODEL
One framework.
Five operational layers.
Within the agreed service scope, G2WS defines how the different parts of your IT environment are managed, coordinated and reviewed.
1
Service & Support
User support operates through defined ticketing, ownership and escalation processes. This includes French and English support, onsite and remote coordination, and structured onboarding and offboarding.
2
Platforms & Infrastructure
We maintain a documented view of Microsoft 365, identity, networks and cloud or hybrid infrastructure. Operational changes follow an agreed process, with configurations and responsibilities kept up to date.
3
Security & Resilience
Endpoint security, secure access, backup supervision and recovery validation form part of ongoing operations. Responsibilities for monitoring, corrective action and escalation are defined within the agreed scope.
4
Vendors & Lifecycle
Device and licence inventories, renewals and support dependencies are tracked together. Supplier responsibilities and escalation routes are documented so lifecycle decisions and service issues don’t get lost between providers.
5
Review & Visibility
Regular operational reviews bring together performance, changes, priorities and identified risks. IT teams retain operational visibility. Leadership gets the information it needs without excess technical detail.
HOW G2WS FITS
One Framework.
Different operating models.
G2WS ADAPTS TO THE WAY YOUR ORGANISATION IS STRUCTURED
2
As Your Managed IT Function
For organisations without an internal IT department, G2WS can provide the structured operating model across users, platforms, infrastructure, security and vendors.
IT ARCHITECTURE & ROADMAPPING →3
Across Multiple Providers
Where specialist or global providers are already in place, G2WS can provide local operational coordination, defined escalation and clearer responsibility boundaries.
CTO ON DEMAND AND ADVISORY →The model changes.
The need for clear ownership does not.
G2WS OPERATIONAL FRAMEWORK
Make Complex IT Easier To Manage.
If responsibilities are fragmented, vendors are difficult to coordinate or the environment has become harder to see as a whole, the first step is to establish how it should operate.
We can review your current model and determine where G2WS can introduce clearer ownership, coordination and visibility.